Refund & Exchange Policy Refunds and Exchanges Our return policy is valid for 30 days. We understand the difficulty of choosing personal items online. Therefore, all orders are eligible for return or exchange within 30 days with proof of purchase for a full refund. Damage caused by normal wear and tear is not eligible for exchange. Please note that most unused Caitongswift items can be returned in their original packaging. Return shipping costs are not covered. Shipping fees and gift wrapping fees are non-refundable.
However, if the return is due to our error (such as receiving an incorrect or defective item), we will cover the return shipping cost.
If the item is in stock, we will issue a refund or send a replacement after receiving the returned product.
Note: After an item has been exchanged, it is no longer eligible for refund. If it has been more than 30 days since your purchase, unfortunately, we cannot offer a refund or exchange. Clearance items are non-refundable and non-exchangeable.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. Return labels are only provided for defective products within the policy timeframe. Return shipping costs depend on the weight of the item, your location, and the shipping method you choose.
Non-returnable items include: Gift cards
Personalized products
Opened or used sage sticks, candles, and soaps
Clearance sale items
Damaged, Incorrect, or Missing Items If your item arrives damaged, defective, incorrect, or incomplete, please contact us at kdoi32321@proton.me. Please give us a chance to make it right—we are committed to your 100% satisfaction. We welcome your feedback and are eager to improve!
Defective items purchased within 1 year are eligible for a special 50% discount code for a replacement of the same item, with proof of purchase.
Return Process To complete your return, we require a receipt or proof of purchase. Important: Do not return the item to the address on the package.
Refunds (if applicable) Once your return is received and inspected, we will notify you via email to confirm whether your refund has been approved. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Shipping fees from the original order are non-refundable.
If you have not received your refund after this time, please contact us at kdoi32321@proton.me.
Delayed or Missing Refunds (if applicable) If you haven’t received your refund:
Check your bank account again.
Contact your credit card company—it may take some time before your refund is officially posted.
Then contact your bank—there may be processing delays.
If you’ve done all of this and still have not received your refund, please contact us at kdoi32321@proton.me.
Sale Items (if applicable) Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at kdoi32321@proton.me.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver directly.
Return Without Label If you return a product without a prepaid label, you will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Delivery times for exchanged products may vary depending on your location.
You may use your own shipping method. We strongly recommend using a trackable shipping service. Please retain the tracking number for your records. Caitongswift is not responsible for lost return shipments sent without tracking.
For more care information, visit: https://ctswift.com
Contact Us For any questions, please contact us at: 📧 Email: kdoi32321@proton.me
Return Address Company Name: HONG KONG CAITONG INTERNATIONAL LIMITED 📬 For the full return address, please email us at kdoi32321@proton.me
